Contact Form Privacy Policy
Luminesse Laser & Skin Clinic
Last updated: October 29, 2026
About this policy
This policy explains how Luminesse Laser & Skin Clinic handles personal information submitted through our website contact and general inquiry forms. It does not replace the privacy information and consent processes that apply to medical intake, clinical assessment or treatment records. Website analytics, cookies and visitor tracking require separate disclosures and any consent required for those activities.
Information we collect
When you submit our website contact form, we collect the information you provide, such as your name, email address, telephone number, treatment interests and message.
Please provide only the information needed for us to respond. Do not submit medical records, detailed medical history, treatment photographs, payment information or other sensitive information through this form. If additional information is needed, we will explain how to provide it appropriately. Please do not provide another person’s personal information unless you are authorized to do so.
How we use your information
We use your information to answer your questions, discuss the services you have asked about, help arrange a consultation and keep a record of our communications. We may respond using the contact details you provide.
Submitting an inquiry does not automatically subscribe you to promotional emails or text messages. Any consent requested for promotional communications is separate and optional. You may decline promotional communications without affecting your ability to make an inquiry.
We will seek any additional consent required before using your information for a materially different purpose, unless otherwise permitted or required by law.
Who may access your information
Authorized clinic personnel may access your information as needed to respond to your inquiry. Service providers supporting our website, forms, email, information storage or customer relationship and inquiry management may also process information on our behalf for those purposes.
We do not sell your personal information. We may disclose information where required or permitted by law.
Service providers and storage
Depending on the service providers used, your information may be processed or stored outside Canada and may be subject to the laws of those jurisdictions, including lawful access by courts or public authorities. You may contact us for information about the providers handling your inquiry and their processing locations.
Protection and retention
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet transmission or electronic storage system can be guaranteed completely secure.
We retain inquiry information only for as long as reasonably necessary to respond, manage related communications and meet applicable legal requirements. Information that becomes part of a client treatment record is subject to the retention requirements applicable to that record. When information is no longer required, we securely delete, destroy or anonymize it.
Your choices and rights
You may contact us to request access to or correction of your personal information, ask about our practices, or withdraw consent to future uses or disclosures, subject to applicable legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to respond to your inquiry or provide requested services. We will explain relevant limitations when you contact us.
We may need to verify your identity before fulfilling a request. Please do not email identity documents unless we have arranged an appropriate way for you to provide them.
Questions or complaints
Please direct privacy questions, requests or complaints to:
Privacy Contact
Luminesse Laser & Skin Clinic
106 Colonnade Road N, Suite 230
Ottawa, ON K2E 7L9
Email: info@luminesselaser.ca
Telephone: 613-727-0714
If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada, or another privacy regulator with jurisdiction over your concern. You may also contact the appropriate regulator directly.
Updates
We may update this policy when our practices change. The latest version and its revision date will appear on this page. Where a change requires additional consent, updating this policy alone will not replace that consent.
